So my hard drive in my computer crasher and the company (acer) sent me a new blank harddrive and recovery disc since it's still under warranty.
Now when I insert the recovery disc it says "windows is loading files" but freezes up at one point and doesn't go any further. is it frozen or does it just take a while for it to progress. can someone please walk me through this process. If needed I can give you my email and we can exchange messages if it's too much to put here..i really need the help!
and yes the hard drive IS installed correctly.
THANK YOU!
Orignal From: New hard drive, recovery disc...HELP!?
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